Assassin's Creed® Unity news & patch notes

Patch 5 for Assassin’s Creed Unity is rolling out today on PC. The patch should resolve numerous reported issues including the ‘Find Leon’ objective not showing up and the relocking of weapon and equipment rewards after they’ve been earned. Additionally, we will be unlocking all content exclusive to Initiates and the Companion App, including both blue and gold chests. Players can still progress on the Companion App, they just will no longer be required to complete content to unlock in-game chests. PC-specific fixes that address performance, connectivity and general stability issues will be available when the PC update releases today. For patch notes please visit this forum post. -Live Updates Team

Patch 5 for Assassin’s Creed Unity is rolling out today on PC. The patch should resolve numerous reported issues including the ‘Find Leon’ objective not showing up and the relocking of weapon and equipment rewards after they’ve been earned. Additionally, we will be unlocking all content exclusive to Initiates and the Companion App, including both blue and gold chests. Players can still progress on the Companion App, they just will no longer be required to complete content to unlock in-game chests. PC-specific fixes that address performance, connectivity and general stability issues will be available when the PC update releases today. For patch notes please visit this forum post. -Live Updates Team

Assassins, The Dead Kings DLC is now available for free on Steam and all platforms where Assassin's Creed Unity is available. If you already own Assassin's Creed Unity, this free DLC will be deployed as a download to your AC Unity game via the Steam downloader. If you do not own Unity, this DLC will be free forever and will come with your purchase from the AC Unity Steam Store Page. http://i.imgur.com/xgfdXD8.png

New Story Missions

Picking up following the events of Assassin’s Creed Unity, the new Dead Kings DLC leads Arno to the dark and dreary city of Saint Denis, the final resting place of French royalty. But what will Arno uncover in the dismal and decrepit crypts that lie beneath the foreboding Basillica? Mysteries and intrigue fold in on themselves within the shadows of Saint Denis’ ancient catacombs, threatening to envelope Arno as well! Enter the subterranean warren of tunnels and chambers armed with new weaponry to bolster Arno’s arsenal. Included in this update is the multipurpose Guillotine Gun which combines the skull-splitting heft of a heavy axe with the room-clearing blast radius of a grenade launcher.

New Side Content & Co-op Missions

Dead Kings also adds new co-op and single-player missions as well as new open world activities including treasure hunts, contracts and Murder Mysteries, delivering plenty of extra content to blow into smithereens with your new Guillotine Gun. In letting go of a lifetime of regret, Arno may also lose his life to the secrets buried within Saint Denis… For support with downloading the Dead Kings DLC or anything else you may experience, please contact our Customer Support or check out the ACU Steam Forums.

Assassins, The Dead Kings DLC is now available for free on Steam and all platforms where Assassin's Creed Unity is available. If you already own Assassin's Creed Unity, this free DLC will be deployed as a download to your AC Unity game via the Steam downloader. If you do not own Unity, this DLC will be free forever and will come with your purchase from the AC Unity Steam Store Page. http://i.imgur.com/xgfdXD8.png

New Story Missions

Picking up following the events of Assassin’s Creed Unity, the new Dead Kings DLC leads Arno to the dark and dreary city of Saint Denis, the final resting place of French royalty. But what will Arno uncover in the dismal and decrepit crypts that lie beneath the foreboding Basillica? Mysteries and intrigue fold in on themselves within the shadows of Saint Denis’ ancient catacombs, threatening to envelope Arno as well! Enter the subterranean warren of tunnels and chambers armed with new weaponry to bolster Arno’s arsenal. Included in this update is the multipurpose Guillotine Gun which combines the skull-splitting heft of a heavy axe with the room-clearing blast radius of a grenade launcher.

New Side Content & Co-op Missions

Dead Kings also adds new co-op and single-player missions as well as new open world activities including treasure hunts, contracts and Murder Mysteries, delivering plenty of extra content to blow into smithereens with your new Guillotine Gun. In letting go of a lifetime of regret, Arno may also lose his life to the secrets buried within Saint Denis… For support with downloading the Dead Kings DLC or anything else you may experience, please contact our Customer Support or check out the ACU Steam Forums.

We've decided to place Assassin's Creed Initiates in a continued state of maintenance during the holiday period. The reasoning for this is to minimize the effect from outages to your experience during this time, as well as to allow us work on ensuring the technical stability of the platform. Although AC Initiates will be in maintenance and thus unavailable to access via the web or console browsers, all gold Initiates chests are now unlocked in game for online players. You will receive an in game error message when attempting to access the ACI website from in-game due to the maintenance. This is expected behaviour, and will be addressed in a future update. However, you will have unrestricted access to all the chests with the golden ACI crest and the rewards within them. Please note that you won't be able to access the gold Initiates chests if you are playing offline. As always, you can find this update and the latest updates on our Live Updates Blog. Finally, we want to thank you for your continued passion and feedback. We hope you have a pleasant holiday. -The Live Update Team

We've decided to place Assassin's Creed Initiates in a continued state of maintenance during the holiday period. The reasoning for this is to minimize the effect from outages to your experience during this time, as well as to allow us work on ensuring the technical stability of the platform. Although AC Initiates will be in maintenance and thus unavailable to access via the web or console browsers, all gold Initiates chests are now unlocked in game for online players. You will receive an in game error message when attempting to access the ACI website from in-game due to the maintenance. This is expected behaviour, and will be addressed in a future update. However, you will have unrestricted access to all the chests with the golden ACI crest and the rewards within them. Please note that you won't be able to access the gold Initiates chests if you are playing offline. As always, you can find this update and the latest updates on our Live Updates Blog. Finally, we want to thank you for your continued passion and feedback. We hope you have a pleasant holiday. -The Live Update Team

As part of our ongoing efforts to provide the best experience for our players, we will be releasing Patch 4 for Assassin’s Creed Unity today for Steam. This patch is mainly focused on alleviating performance issues and improving the overall experience. Part of the team’s effort to enhance frame rate for players involves replacing and updating portions of the Paris city map where we are seeing issues. This explains the large size of this title update. Patch 4 delivers a variety fixes including:

• Performance & Stability: Frame rate drops, game crashes, lost progression
• Gameplay: Navigation, lock picking chests
• Online: Connectivity, matchmaking, companion app

You can find the full patch notes below:

Stability, Performance and Save Game

• Fixed numerous random crashes both on Campaign and Coop
• Implemented multiple optimizations and fixes to improve overall performance
• Fixed save issue caused by the companion app on the main menu (loss of data)
• Fixed save issue caused by contacts list (crash occurring). Users should now have access to save

Gameplay (navigation, fight, stealth)

• Fixed various navigation issues
• Fixed issues with lock picking chests
• Fixed additional haystack issues

Character, AI and Crowd

• Fixed various character, crowd station and NPC issues

Online, Matchmaking, Connectivity and Replication

• Fixed various matchmaking and connection issues both in matches and when starting a match.
• Fixed various issues with voice chat
• Fixed join-in-progress issues
• Fixed various replication issues between host and clients
• Fixed issues with player rank and COOP/heist rewards
• Fixed issues with Helix credits
• Fixed issues with the My Club feature

Menus and HUD

• Fixed HUD icon issues and issues with map information
• Fixed various Initiates issues
• Fixed additional issues with notifications

Mission tweaks (campaign, coop and side content)

• Fixed various low occurrence walkthrough breaks in both Campaign and COOP
• Fixed various NPC issues
• Fixed issue with the quest log disappearing for specific side missions

World and 3D

• Fixed various collision and mesh issues
• Fixed additional issues where player would fall through the world
• Fixed specific areas where textures were missing

PC-Specific

• Fixed crash on "Quit to Windows" in free roam mode
• Fixed crash on accepting multiple "Join the club" requests
• Fixed issues with TXAA
• Fixed issues with PCSS
• Fixed issues with textures on NPCs
• Fixed black texture issues on MSAA-4x, MSAA-8x and TXAA
• Right Control now can be assigned as a hotkey
• Minor UI fixes

As part of our ongoing efforts to provide the best experience for our players, we will be releasing Patch 4 for Assassin’s Creed Unity today for Steam. This patch is mainly focused on alleviating performance issues and improving the overall experience. Part of the team’s effort to enhance frame rate for players involves replacing and updating portions of the Paris city map where we are seeing issues. This explains the large size of this title update. Patch 4 delivers a variety fixes including:

• Performance & Stability: Frame rate drops, game crashes, lost progression
• Gameplay: Navigation, lock picking chests
• Online: Connectivity, matchmaking, companion app

You can find the full patch notes below:

Stability, Performance and Save Game

• Fixed numerous random crashes both on Campaign and Coop
• Implemented multiple optimizations and fixes to improve overall performance
• Fixed save issue caused by the companion app on the main menu (loss of data)
• Fixed save issue caused by contacts list (crash occurring). Users should now have access to save

Gameplay (navigation, fight, stealth)

• Fixed various navigation issues
• Fixed issues with lock picking chests
• Fixed additional haystack issues

Character, AI and Crowd

• Fixed various character, crowd station and NPC issues

Online, Matchmaking, Connectivity and Replication

• Fixed various matchmaking and connection issues both in matches and when starting a match.
• Fixed various issues with voice chat
• Fixed join-in-progress issues
• Fixed various replication issues between host and clients
• Fixed issues with player rank and COOP/heist rewards
• Fixed issues with Helix credits
• Fixed issues with the My Club feature

Menus and HUD

• Fixed HUD icon issues and issues with map information
• Fixed various Initiates issues
• Fixed additional issues with notifications

Mission tweaks (campaign, coop and side content)

• Fixed various low occurrence walkthrough breaks in both Campaign and COOP
• Fixed various NPC issues
• Fixed issue with the quest log disappearing for specific side missions

World and 3D

• Fixed various collision and mesh issues
• Fixed additional issues where player would fall through the world
• Fixed specific areas where textures were missing

PC-Specific

• Fixed crash on "Quit to Windows" in free roam mode
• Fixed crash on accepting multiple "Join the club" requests
• Fixed issues with TXAA
• Fixed issues with PCSS
• Fixed issues with textures on NPCs
• Fixed black texture issues on MSAA-4x, MSAA-8x and TXAA
• Right Control now can be assigned as a hotkey
• Minor UI fixes

Thanks again for all of your support, our team worked very hard so that you could claim your free game before the holidays. The web based platform is now operational, if you are a season pass owner, you can now claim your game here. Please find below a FAQ to help you use it.

Am I eligible to receive this offer?

Everyone who has purchased the Assassin's Creed Unity Season Pass or Gold Edition is eligible for this offer. Please note, you must activate the Season Pass for our system to recognize you as "eligible" for the offer. If your Season Pass was activated before November 25th, you will be able to use the website to select your free game immediately. If your Season Pass was activated after November 25th, a delay of up to ten days may occur to define your eligibility in our system.

How do I claim my free game?

Please follow the instructions on this Live Updates Blog to claim your game from our redemption website. Thanks again for your support. -The Live Update Team

Thanks again for all of your support, our team worked very hard so that you could claim your free game before the holidays. The web based platform is now operational, if you are a season pass owner, you can now claim your game here. Please find below a FAQ to help you use it.

Am I eligible to receive this offer?

Everyone who has purchased the Assassin's Creed Unity Season Pass or Gold Edition is eligible for this offer. Please note, you must activate the Season Pass for our system to recognize you as "eligible" for the offer. If your Season Pass was activated before November 25th, you will be able to use the website to select your free game immediately. If your Season Pass was activated after November 25th, a delay of up to ten days may occur to define your eligibility in our system.

How do I claim my free game?

Please follow the instructions on this Live Updates Blog to claim your game from our redemption website. Thanks again for your support. -The Live Update Team

We expect that Patch 4 will be released next week on Monday, December 15 across all platforms. This patch will address issues with stability and performance as well as online matchmaking and connectivity (among other fixes and improvements). For optimal performance before and after the patch, PC players using AMD video cards should be sure to install the latest drivers. As always, you can find this update and more on our Live Updates Blog site. -The Live Updates Team

We expect that Patch 4 will be released next week on Monday, December 15 across all platforms. This patch will address issues with stability and performance as well as online matchmaking and connectivity (among other fixes and improvements). For optimal performance before and after the patch, PC players using AMD video cards should be sure to install the latest drivers. As always, you can find this update and more on our Live Updates Blog site. -The Live Updates Team

Thanks to your collaboration and support via our Customer Support channels and this Live Update blog, we have assembled Patch 3 and are preparing to deploy it on console and PC this week. The rollout itself will begin later this week on PC. Patch 3 includes over three hundred fixes designed to improve your Assassin’s Creed Unity experience. While you might notice some improvements to framerate as a result of Patch 3, we still have a future patch planned to further address framerate concerns. http://i.imgur.com/U1QuPlX.png You can find a detailed list of fixes in our Forums, but here’s a quick overview of some of the updates you’ll find in Patch 3:

Stability and Performance

• Fixed numerous random crashes in Campaign and Co-op modes
• Fixed specific framerate drops
  • Improved task scheduling
  • Tweaked performance for Reach High Points (Synchronization)

Gameplay (Navigation, Fight and Stealth)

• Fixed various navigation issues where players could get stuck
• Fixed various haystack issues
• Fixed various cover issues
• Fixed various camera issues
• Fixed various animation issues
• Fixed various Booster issues

AI & Crowd

• Fixed various animation issues
• Fixed various detection issues
• Fixed various crowd station issues (bonfires)

Matchmaking, Connectivity and Replication

• Fixed various matchmaking issues
• Fixed various host migration issues (hand-off occurs more smoothly)
• Fixed join-in-progress issues
• Fixed various replication issues between host and clients
• Fixed various issues in the My Club menu

Menus and HUD

• Fixed various menu issues and pop-up overlap issues
• Fixed Mission objective & updating issues
• Fixed issues in customization menu
• Fixed some localization inconsistencies in menus
• Fixed some issues in the credits

Mission Tweaks (Campaign, Co-op and Side Content)

• Fixed various low-repro walkthrough breaks
• Fixed various NPC navigation issues
• Fixed inconsistencies in some missions

World and 3D

• Adjusted various collisions and navigation mesh issues

Progression and Difficulty

• Adjusted various Community Event rewards

PC-Specific

• Fixed save game corruption in some cases
• Fixed temporal blur from SLI
• Fixed graphical corruptions in Character Customization menu
• Fixed crash in Character Customization menu on controller auto-switch
• Alt+Enter switches windows correctly
• NPC on side monitors show correctly
• Minor UI improvements

Additionally, we have already begun working on Patch 4 and we expect to have further updates on it in the coming week. - The Live Updates Team

Thanks to your collaboration and support via our Customer Support channels and this Live Update blog, we have assembled Patch 3 and are preparing to deploy it on console and PC this week. The rollout itself will begin later this week on PC. Patch 3 includes over three hundred fixes designed to improve your Assassin’s Creed Unity experience. While you might notice some improvements to framerate as a result of Patch 3, we still have a future patch planned to further address framerate concerns. http://i.imgur.com/U1QuPlX.png You can find a detailed list of fixes in our Forums, but here’s a quick overview of some of the updates you’ll find in Patch 3:

Stability and Performance

• Fixed numerous random crashes in Campaign and Co-op modes
• Fixed specific framerate drops
  • Improved task scheduling
  • Tweaked performance for Reach High Points (Synchronization)

Gameplay (Navigation, Fight and Stealth)

• Fixed various navigation issues where players could get stuck
• Fixed various haystack issues
• Fixed various cover issues
• Fixed various camera issues
• Fixed various animation issues
• Fixed various Booster issues

AI & Crowd

• Fixed various animation issues
• Fixed various detection issues
• Fixed various crowd station issues (bonfires)

Matchmaking, Connectivity and Replication

• Fixed various matchmaking issues
• Fixed various host migration issues (hand-off occurs more smoothly)
• Fixed join-in-progress issues
• Fixed various replication issues between host and clients
• Fixed various issues in the My Club menu

Menus and HUD

• Fixed various menu issues and pop-up overlap issues
• Fixed Mission objective & updating issues
• Fixed issues in customization menu
• Fixed some localization inconsistencies in menus
• Fixed some issues in the credits

Mission Tweaks (Campaign, Co-op and Side Content)

• Fixed various low-repro walkthrough breaks
• Fixed various NPC navigation issues
• Fixed inconsistencies in some missions

World and 3D

• Adjusted various collisions and navigation mesh issues

Progression and Difficulty

• Adjusted various Community Event rewards

PC-Specific

• Fixed save game corruption in some cases
• Fixed temporal blur from SLI
• Fixed graphical corruptions in Character Customization menu
• Fixed crash in Character Customization menu on controller auto-switch
• Alt+Enter switches windows correctly
• NPC on side monitors show correctly
• Minor UI improvements

Additionally, we have already begun working on Patch 4 and we expect to have further updates on it in the coming week. - The Live Updates Team

We’ve received a lot of feedback on the performance of ACU over the past week and we’re taking it very seriously. Ensuring that you get the best gaming experience is part of the reason we make games in the first place, so hearing that the game isn’t performing as expected for some of you is cause for serious concern. We know this is a very important issue to you and we want to see it resolved as much as you do. http://i.imgur.com/U1QuPlX.png We’ve been investigating this since launch, because this type of issue requires a great deal of attention and care in both finding the root causes and resolving them. It’s taken us some time to make progress on this front, but we’ve got some promising findings to share. We can tell you that we have detected a distinct discrepancy between what we observed in the pre-launch versus post-launch environment. In spite of our testing, it looks like the instruction queue is becoming overloaded and impacting performance. We have several fixes we are exploring right now and will continue to update you with our progress of what is working and how quickly we can implement these fixes in the game in the weeks ahead. Meanwhile, we are looking at the following revisions that should improve framerate stability for all players:

Streamlining some technical aspects of navigation:

We’ve fixed a number of edge cases with our detection system to smooth certain behaviors during parkour. We’ve fixed a few objects which were improperly tagged to smooth navigation.

Improving task scheduling:

We’ve tuned the way the computing tasks are prioritized and parallelized by the processor cores to improve framerate in certain edge cases.

Tweaking performance for Reach High Points:

We’ve optimized the reach high points, during the camera swooping sequence to improve framerate a little bit. Though crowd size was something we looked at extensively pre-launch, it is something we continue to keep a close eye on. We have just finished a new round of tests on crowd size but have found it is not linked to this problem and does not improve frame rate, so we will be leaving crowds as they are. We’re working very hard to see these changes rolled out in Patch 3, but as we’re still testing our fixes we need to be conservative with any estimates as far as ETA is concerned. We hope to have further updates on this topic before the end of the week. Please continue to share your thoughts and feedback in the comments below and in the forums, and make sure you’re submitting your problems to our support site! As always, you can find this update and more on our Live Updates Blog site. -The Live Updates Team

We’ve received a lot of feedback on the performance of ACU over the past week and we’re taking it very seriously. Ensuring that you get the best gaming experience is part of the reason we make games in the first place, so hearing that the game isn’t performing as expected for some of you is cause for serious concern. We know this is a very important issue to you and we want to see it resolved as much as you do. http://i.imgur.com/U1QuPlX.png We’ve been investigating this since launch, because this type of issue requires a great deal of attention and care in both finding the root causes and resolving them. It’s taken us some time to make progress on this front, but we’ve got some promising findings to share. We can tell you that we have detected a distinct discrepancy between what we observed in the pre-launch versus post-launch environment. In spite of our testing, it looks like the instruction queue is becoming overloaded and impacting performance. We have several fixes we are exploring right now and will continue to update you with our progress of what is working and how quickly we can implement these fixes in the game in the weeks ahead. Meanwhile, we are looking at the following revisions that should improve framerate stability for all players:

Streamlining some technical aspects of navigation:

We’ve fixed a number of edge cases with our detection system to smooth certain behaviors during parkour. We’ve fixed a few objects which were improperly tagged to smooth navigation.

Improving task scheduling:

We’ve tuned the way the computing tasks are prioritized and parallelized by the processor cores to improve framerate in certain edge cases.

Tweaking performance for Reach High Points:

We’ve optimized the reach high points, during the camera swooping sequence to improve framerate a little bit. Though crowd size was something we looked at extensively pre-launch, it is something we continue to keep a close eye on. We have just finished a new round of tests on crowd size but have found it is not linked to this problem and does not improve frame rate, so we will be leaving crowds as they are. We’re working very hard to see these changes rolled out in Patch 3, but as we’re still testing our fixes we need to be conservative with any estimates as far as ETA is concerned. We hope to have further updates on this topic before the end of the week. Please continue to share your thoughts and feedback in the comments below and in the forums, and make sure you’re submitting your problems to our support site! As always, you can find this update and more on our Live Updates Blog site. -The Live Updates Team

Our efforts to improve your gaming experience in Assassin's Creed Unity continue, and so do our efforts to keep you informed regarding our progress. To that end we've gathered up some of the most frequent questions we've seen and teamed up with our development team to give you a window into where we are at. One quick note to be aware of is that issues with connectivity can be difficult to isolate and a wide variety of problems can result in the same thing: you not being able to play online. So while we've broken these questions into some different categories, please keep in mind that the root causes might end up affecting multiple connected features. As always, you can find this update and more on our Live Updates Blog site. http://i.imgur.com/U1QuPlX.png

I sometimes have difficulty playing co-op. Why can't I connect to my friends' games?

Our efforts to stabilize online co-op for ACU continue. As one of a very short list of top priorities, we've mobilized strike teams for the express purpose of getting you back online and running Heists and Brotherhood Missions with your friends. Since the co-op feature is a key addition to the series, getting this feature back on-track is a major focus of the team here. We hope to have the situation improved with some server-side alterations, but if more substantial fixes are still required we'll need to roll out a patch, and that will take a bit longer to address. As a temporary workaround for Xbox One users, we do recommend that you connect in game before joining a friend in a party. This seems to help in many cases.

I'm having trouble connecting to Ubisoft Servers/Companion App/Initiates and can't get access to my rewards. What's going on?

We just published an update for the Companion App (check here to see what's been updated) so those connectivity issues should be resolved, but occasional connectivity issues with Ubisoft Servers may still cause intermittent outages. Meanwhile, we're still working on getting Initiates to recognize players' past achievements. Teams from both ACU dev and Online Services are working together to stabilize the system overall and hopefully you've already seen some of these improvements and can access your content. We’ll keep at it until connection issues are resolved. Most of the changes don’t actually require a full-blown patch, so you should continue to see regular improvements.

How do I restart the game? What can I do if something has happened to my save game?

Assassin's Creed Unity uses a save system that allows one saved game per platform account, so if you want to restart you would need to either delete your current saved game or open a new platform account. In addition, saved games are stored on cloud storage if it's available so that your saved game is portable and can move from machine to machine alongside your platform account. We have received a few reports of issues with saved game corruption or saved game deletion - if you have experienced anything like this please help our investigation by contacting our Customer Support teams. In the meantime, we're working on putting together information that will better explain how our saved game system operates and how to ensure your saved game files are backed up to minimize the potential impact of a critical error.​

My game doesn't seem to be working right after the most recent patch, what should I do?

This is exactly the kind of thing we are trying to avoid, but even with all of our testing there's no guarantee that everything is going to work perfectly in all instances. Things occasionally happen during the patching process that can throw things out of whack. If you run into a problem after downloading and installing a patch, please notify our Customer Support staff as soon as you can. It might be a rare hiccup that's cleared up with a re-install, or it might be indicative of a larger problem we need to work on right away... so be sure to keep us posted about your experience.

The patch didn't solve the problem I'm having...

Please keep in mind that the most recent patch isn't designed to solve everything, so take a moment to familiarize yourself with the patch notes (available here for PS4, PC and Xbox One). If your issue is not listed, check both the Uplay Twitter and the Ubisoft Support Twitter​ to make sure that account services are up and running. If you are still having problems, you can also file a ticket with our Customer Support team at support.ubi.com and let us know what you've found. Please continue the conversation with us below or in the forums. -The Live Updates Team

Our efforts to improve your gaming experience in Assassin's Creed Unity continue, and so do our efforts to keep you informed regarding our progress. To that end we've gathered up some of the most frequent questions we've seen and teamed up with our development team to give you a window into where we are at. One quick note to be aware of is that issues with connectivity can be difficult to isolate and a wide variety of problems can result in the same thing: you not being able to play online. So while we've broken these questions into some different categories, please keep in mind that the root causes might end up affecting multiple connected features. As always, you can find this update and more on our Live Updates Blog site. http://i.imgur.com/U1QuPlX.png

I sometimes have difficulty playing co-op. Why can't I connect to my friends' games?

Our efforts to stabilize online co-op for ACU continue. As one of a very short list of top priorities, we've mobilized strike teams for the express purpose of getting you back online and running Heists and Brotherhood Missions with your friends. Since the co-op feature is a key addition to the series, getting this feature back on-track is a major focus of the team here. We hope to have the situation improved with some server-side alterations, but if more substantial fixes are still required we'll need to roll out a patch, and that will take a bit longer to address. As a temporary workaround for Xbox One users, we do recommend that you connect in game before joining a friend in a party. This seems to help in many cases.

I'm having trouble connecting to Ubisoft Servers/Companion App/Initiates and can't get access to my rewards. What's going on?

We just published an update for the Companion App (check here to see what's been updated) so those connectivity issues should be resolved, but occasional connectivity issues with Ubisoft Servers may still cause intermittent outages. Meanwhile, we're still working on getting Initiates to recognize players' past achievements. Teams from both ACU dev and Online Services are working together to stabilize the system overall and hopefully you've already seen some of these improvements and can access your content. We’ll keep at it until connection issues are resolved. Most of the changes don’t actually require a full-blown patch, so you should continue to see regular improvements.

How do I restart the game? What can I do if something has happened to my save game?

Assassin's Creed Unity uses a save system that allows one saved game per platform account, so if you want to restart you would need to either delete your current saved game or open a new platform account. In addition, saved games are stored on cloud storage if it's available so that your saved game is portable and can move from machine to machine alongside your platform account. We have received a few reports of issues with saved game corruption or saved game deletion - if you have experienced anything like this please help our investigation by contacting our Customer Support teams. In the meantime, we're working on putting together information that will better explain how our saved game system operates and how to ensure your saved game files are backed up to minimize the potential impact of a critical error.​

My game doesn't seem to be working right after the most recent patch, what should I do?

This is exactly the kind of thing we are trying to avoid, but even with all of our testing there's no guarantee that everything is going to work perfectly in all instances. Things occasionally happen during the patching process that can throw things out of whack. If you run into a problem after downloading and installing a patch, please notify our Customer Support staff as soon as you can. It might be a rare hiccup that's cleared up with a re-install, or it might be indicative of a larger problem we need to work on right away... so be sure to keep us posted about your experience.

The patch didn't solve the problem I'm having...

Please keep in mind that the most recent patch isn't designed to solve everything, so take a moment to familiarize yourself with the patch notes (available here for PS4, PC and Xbox One). If your issue is not listed, check both the Uplay Twitter and the Ubisoft Support Twitter​ to make sure that account services are up and running. If you are still having problems, you can also file a ticket with our Customer Support team at support.ubi.com and let us know what you've found. Please continue the conversation with us below or in the forums. -The Live Updates Team

With Patch 2 live for PS4 and PC—and, as of this writing, with the Xbox One version in the pipeline—we want to start sharing a bit about what we're working on for the next major update, Patch 3. As compared to the previous patch, Patch 3 is going to be larger in scope, addressing a number of bugs in the areas where you’re telling us you're having the most problems. Please stay up-to-date on all our upcoming changes to Assassin's Creed Unity on our Live Updates Blog. http://i.imgur.com/U1QuPlX.png The list of specific fixes is not yet final, but the categories that we’re focusing on include:

• Gameplay: this includes bugs like Arno getting stuck on certain areas of the map (including a few more hay carts), problems with getting into/out of cover, character animation bugs, and general camera problems
• AI & Crowd: in this category are problems with NPC animations, crowd events, and crowd stations, NPC navigation issues, as well as bugs related to NPCs detecting Arno’s activities in various situations
• Matchmaking & Connectivity: this covers a number of issues related to co-op play, including bugs with joining games in-progress and problems that happen during host migration
• Menus & HUD: fixes in this category will address missing details in certain menus, problems with some of the mission objective and co-op update pop-ups, localization inconsistencies, as well as some of the issues with menus and pop-ups overlapping each other
• General Stability: this includes fixes for a number of crash situations we've identified in both campaign and co-op modes.

Again, while the ultimate list of fixes for Patch 3 isn’t finalized yet, it will be soon. Part of what we want to do at this point is balance the competing desires to get as much as we can into the patch with getting it out quickly. Once we’ve locked down exactly what will be in Patch 3, we will update you again with a more specific set of patch notes. This next patch won't solve every problem, but we're expecting that it will dramatically improve your experience. We are also investigating various performance issues including framerate drops, and are looking into how we can address them. We’ll tell you more about our progress on that topic in the coming days. Thanks again for your patience and your passion. Please continue to share your thoughts and feedback in the comments below and in the forums, and make sure you’re submitting your problems to our support site! - The Live Updates Team

With Patch 2 live for PS4 and PC—and, as of this writing, with the Xbox One version in the pipeline—we want to start sharing a bit about what we're working on for the next major update, Patch 3. As compared to the previous patch, Patch 3 is going to be larger in scope, addressing a number of bugs in the areas where you’re telling us you're having the most problems. Please stay up-to-date on all our upcoming changes to Assassin's Creed Unity on our Live Updates Blog. http://i.imgur.com/U1QuPlX.png The list of specific fixes is not yet final, but the categories that we’re focusing on include:

• Gameplay: this includes bugs like Arno getting stuck on certain areas of the map (including a few more hay carts), problems with getting into/out of cover, character animation bugs, and general camera problems
• AI & Crowd: in this category are problems with NPC animations, crowd events, and crowd stations, NPC navigation issues, as well as bugs related to NPCs detecting Arno’s activities in various situations
• Matchmaking & Connectivity: this covers a number of issues related to co-op play, including bugs with joining games in-progress and problems that happen during host migration
• Menus & HUD: fixes in this category will address missing details in certain menus, problems with some of the mission objective and co-op update pop-ups, localization inconsistencies, as well as some of the issues with menus and pop-ups overlapping each other
• General Stability: this includes fixes for a number of crash situations we've identified in both campaign and co-op modes.

Again, while the ultimate list of fixes for Patch 3 isn’t finalized yet, it will be soon. Part of what we want to do at this point is balance the competing desires to get as much as we can into the patch with getting it out quickly. Once we’ve locked down exactly what will be in Patch 3, we will update you again with a more specific set of patch notes. This next patch won't solve every problem, but we're expecting that it will dramatically improve your experience. We are also investigating various performance issues including framerate drops, and are looking into how we can address them. We’ll tell you more about our progress on that topic in the coming days. Thanks again for your patience and your passion. Please continue to share your thoughts and feedback in the comments below and in the forums, and make sure you’re submitting your problems to our support site! - The Live Updates Team

Patch 2 for PC is live! Connect to Uplay or Steam to start downloading. Please follow our Assassin's Creed Live Updates Blog for more information on this and upcoming updates. http://i.imgur.com/lcOzHu0.png This patch reduces the occurrence of the following issues:

• Arno falling through the ground
• Game crashing when joining a co-op session
• Arno getting caught inside of hay carts
• Cinematic performances
• Various flickering and graphic issues
• Various input Issues
• Issues with “Invite to game”
• Helix Credits Issues

Full details on the Patch Notes can be found on the Steam Forums HERE. Note that even with this patch, players may still experience:

• Framerate issues that have been reported since the release of the game
• Some performance issues

We are continuously working to fix remaining issues and we’ll continue to keep you up to date. Make sure to check our full Known Issues Thread to keep track of latest updates in the meantime. If you’re having problems that aren’t included here, please report them by contacting Ubisoft Customer Support. -The Live Updates Team

Patch 2 for PC is live! Connect to Uplay or Steam to start downloading. Please follow our Assassin's Creed Live Updates Blog for more information on this and upcoming updates. http://i.imgur.com/lcOzHu0.png This patch reduces the occurrence of the following issues:

• Arno falling through the ground
• Game crashing when joining a co-op session
• Arno getting caught inside of hay carts
• Cinematic performances
• Various flickering and graphic issues
• Various input Issues
• Issues with “Invite to game”
• Helix Credits Issues

Full details on the Patch Notes can be found on the Steam Forums HERE. Note that even with this patch, players may still experience:

• Framerate issues that have been reported since the release of the game
• Some performance issues

We are continuously working to fix remaining issues and we’ll continue to keep you up to date. Make sure to check our full Known Issues Thread to keep track of latest updates in the meantime. If you’re having problems that aren’t included here, please report them by contacting Ubisoft Customer Support. -The Live Updates Team